We are currently designing a new website. To place an order please call our sales office on 01384 286969.

CUSTOMER SERVICES

CONTACT US

DISPATCH & DELIVERY

REFUNDS AND RETURNS

 

CONTACT US

Online Support

If you have any queries regarding our website, please call for assistance on 01384 286969 or by emailing us here

Customer Account Services

If you have any queries regarding your account or wish to apply for a Camis Electronics trade account please click here or call us on 01384 286969.

General Enquiries

For any other enquiry regarding Camis Electronics or its products you can email us here or speak with our sales team on 01384 286969


DISPATCH & DELIVERY 
  

HOW TO ORDER
  1. Shop online at electronics-online.com on your desktop, tablet or mobile
  2. Call our sales team on 01384 286969
  3. Email sales@camis-group.com
  4. Write to: Camis Electronics Ltd, Building 80 B4, First Avenue, The Pensnett Estate, Kingswinford, West Midlands, DY6 7FQ
HOW TO PAY

We accept payments by PayPal and most credit cards including Mastercard, Visa and Maestro. BACS transfers are permitted subject to prior arrangement. Customers with trade accounts are entitled to pay for any website purchase by cheque, credit card or BACS within previously agreed terms.

INSURANCE

All deliveries are fully insured. In the unlikely event your goods arrive broken or damaged, claims should be made on 01384 286969 within 24 hours of receipt.

RETURNS POLICY & ORDER CANCELLATION

If you are not completely satisfied with your purchase we will be happy to offer a refund within 30 days of purchase. See our ‘Refunds and Returns’ procedures here

After 30 days from purchase, customers are not entitled to cancel any order accepted and acknowledged by Camis Electronics Ltd. We may, at our discretion, permit an order to be cancelled after 30 days subject to our recovering any costs incurred in processing the order or agreeing with a customer a restocking charge.

UK DELIVERY OPTIONS

 

DELIVERY PROCEDURE CHARGES
Click & Collect You will be advised by email as soon as your order is available to collect No Charge
Standard delivery* Within 1-2 working days £7.50 (No Charge on orders over £100)
Urgent or next day delivery Obtain a quotation by calling 01384 286969 or by emailing us here Various

 

*Standard delivery

Standard delivery to most UK postcodes costs £7.50 per order (free on orders over £100) and takes one to two working days.

If a parcel is small enough to fit through a letterbox, it may be delivered by Royal Mail but most parcels are delivered by carrier and require a signature on delivery. If you are out when the carrier attempts to make a delivery, a card will be left with a contact number for you to arrange a revised delivery date.

For the Scottish Highlands and Western Isles please allow up to six working days for standard delivery - and for Shetland and Orkney up to ten working days. Standard delivery is not available to the Channel Islands.

INTERNATIONAL DELIVERIES

Camis Electronics now delivers to over 60 countries, including Europe, North & South America, Canada, Australia, the Middle East and China.

Payments

Payments are in British pounds sterling and exclude UK taxes. Payments by PayPal and most major international credit cards are accepted. BACS transfers are permitted subject to prior arrangement.

Shipping

We have partnerships with worldwide freight forwarders and our delivery service is typically 1-2 days to European destinations and 2-3 days to most other global destinations. Should you wish us to arrange an urgent or next day delivery you can obtain a quote here. For customers wishing to arrange their own carriage our ‘Click and Collect’ service is available.

 

REFUNDS AND RETURNS

This policy applies to any item listed for sale on the Camis Electronics Online Store website.

If for any reason you are unhappy with your purchase, you can return it to us in its original condition and packaging within 30 days of the date you received the item(s).

Returns

In order to return a product you will need to obtain a Returns Reference Number by calling us on 01384 286969 and then complete a Returns Form which can be found here Please ensure all returned items are securely packaged and sent to:

Returns Department
Camis Electronics Ltd
Building 80 B4,
First Avenue
The Pensnett Estate
Kingswinford
West Midlands
DY6 7FQ

It is the responsibility of the customer to ensure that any item returned is securely packaged, labelled and transported in accordance with all applicable laws and regulations. Camis Electronics Ltd accepts no responsibility for any loss of, or damage to, products in transit.

Refunds

Once we have accepted your returned items, we will reimburse the price you paid to your original credit/debit card or by other method as agreed by prior arrangement. If you have returned goods that were purchased via PayPal your refund will be processed directly to your PayPal account.

Statutory Rights

None of the above refund terms affect your statutory rights in the UK when goods are faulty or incorrectly supplied; nor does it affect your rights under the Consumer Protection (Distance Selling) Regulations 2000.